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GENERAL PROTECTION FAULTS
Last updated November 4, 2003
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General Protection Fault is the catch-all for a protection violation that does not fall in another category. Several types of problems are included under this heading. The problem may be in Windows, an application, or a driver. Program updates or driver updates are the most common solutions. The Overview article below is the best general troubleshooter on the subject. Microsoft recommends using Dr. Watson to capture as much data about GPFs as possible — it will often provide a diagnosis and recommended solution (click the Details button on the error message if Dr. Watson is running).

OVERVIEW. See: What is a General Protection Fault? and GPF Causes & Troubleshooting Tips.

SEARCH FOR MORE GPF’s. If you cannot find your GPF Error Message below, try these links to search the Knowledge Base for others in Win95 Win98 Win ME.

PROGRAM Causes GPF in:
<Program Name> DIBENG.DLL Win95, Win98, Win98 SE, Win ME, Win 2000
<Program Name> GDI.EXE (with DeskJet 932C or 952C) Win98 SE, Win98 with IE5+
<Program Name> GDI.EXE Win95, Win98, Win98 SE
DEFRAG USER.EXE Win95, Win98
EXPLORER MMSYSTEM.DLL Win95, Win98
QTW16.CPL Win95, Win98, Win98 SE, Win ME (opening Control Panel)
QTW32.CPL Win95, Win98, Win98 SE, Win ME (opening Control Panel)
FPXPRESS GDI.EXE Win98
FREECELL CARDS.DLL Win98, Win98 SE, Win ME
ISSET_SE <filename> Win95, 98
MMSYSTEM.DLL (random GPFs) Win95, Win98, Win ME
MSGSRV32 CMCODEC.DRV Win98
CM8330SB Win95, Win98 (during startup or shutdown)
USER.EXE Win98 (during startup or shutdown)
MSTSC GDI.EXE Win95, Win98
PROCDB KERNEL32.DLL Win95, Win98, Win ME (with HP OfficeJet)
RUNDLL KERNEL32.DLL Win95
KRNL386.DLL Win95
MMSYSTEM.DLL Win95, Win98, Win ME
TAPI.DLL Win95
RUNDLL32 (random GPFs) Win95, Win98, Win ME
MMSYSTEM.DLL Win95, Win98, Win ME
NETDI.DLL Win95, Win98, Win ME (opening Network tool in Control Panel)
SETUP SETUP.EXE Win95, Win98, Win98 SE (during AOL install)
SETUPX.DLL KRNL386.EXE Win95 (using Add New Hardware wizard)
SOL (Solitaire) SOL.EXE Win95, Win98
KRNL386.EXE Win95, Win98
KRNL386.EXE Win98, Win98 SE, Win ME
SPOOL32 <module unknown> Win95, Win98, WinME
KERNEL32.DLL Win95, Win98
Standby Mode ATTWAVE.DRV Win95, Win98, Win98 SE
SUWIN 256_1280.DRV Win95, Win98
KRNL386.EXE Win95, Win98, Win98 SE
SETUPX.DLL Win95, Win98
SETUPX.DLL Win95, Win98, Win98 SE
SUWIN.EXE Win98, Win98 SE, Win ME
WINWORD ATIR3.DRV Win98
WFVW32 MGAPDX64.DRV WinFax Pro 8.01 (with Matrox video cards)
WORDPAD SCVRECD2.DLL Win98, Win 98 SE

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